How do I place a call?
When placing a call using TEL3Advantage you have to use an
Access Number. This number allows you to access our system and take advantage
of our low rates without having to switch carriers. You have the option of
either using our Toll free Access Number 1800-999-5090 or a Local Access
Number. (To check your local
access number click here)
Toll Free Access Number -1800-999-5090
Local Access Number (Search for your Local Access Number)
BEFORE YOU START MAKING CALLS:
What do I need to do?
At Tel3Advantage we realize that your time is very valuable, and we want to
make using our service as effortless as possible. We have set up some features
that will eliminate some of the steps mentioned below, so you can make calls
just like you would from your home phone, and still save.
TIP: Set up your Tel3Advantage Access Numbers as Speed
Dial
Setting up numbers as Speed Dial varies from phone to phone. Read your phone
manual to see if this feature is available and how you would set it up.
TIP: Register your Home, Cell
and other frequently used phone numbers as Instant Access Numbers
The user can program up to 10 Instant Access numbers via the web or thru
customer service. These are numbers that the user expects to make frequent
calls from. Anytime you place a call from any of these numbers, you will only
have to enter the toll free access number: 1-800-999-5090 or local access
number in your area, and then the number you wish to call. By registering these
phone numbers, you alleviate the inconvenience of entering the account number
and PIN each time you make a call. With this feature you can easily access the
service from the convenience of your home, office, mobile phone and fax.
TIP: Set up
numbers frequently called TO as Speed Dial Numbers
You can enter up to 99 speed dial numbers online or thru customer service, and
assign them 2 digit codes. This list can be printed out so that whenever you
want to reach one of these numbers you just dial the toll free access number,
1-800-999-5090 or local access number if available in your area and the 2-digit
speed dial number.
Placing a Call from a Instant Access Phone Number
eg. Home, Cell etc. (what’s
this?)
-
Dial Access Number (Toll Free or Local Access)
-
Followed by the Phone number you wish to call
Placing a Call from a Non-Instant Access Phone
Number eg. Payphone or Hotel phone, etc. (what’s
this?)
-
Dial Access Number (Toll Free or Local Access)
-
Dial 10 Digit Account Number
-
Dial 4 Digit PIN Number
-
Followed by the Phone number you wish to call
PLEASE NOTE: We are
Unique!! ## *#?
(Find
out more)
-
To Place another call without hanging up : Dial ##
-
To Place redial a number without hanging up : Dial *#
-
If your call does not go through the first time. Do not hang up. Dial ##
to disconnect the previous call, and Dial *# to redial the
same number using a different carrier. (what’s this)
-
Every time you place a call, the system will read you your account balance and
minutes to the destination you call.
If you run out of minutes, our system will automatically
recharge your account to the initial sign up amount.
You will be asked to create a PIN number at sign up right after you register
you primary phone number.
The user can enter up to 99 speed dial numbers online, and assign them 2 digit
codes. This list can be printed out so that whenever the user wants to reach
one of these numbers they just dial the toll free access number, 1800-999-5090
or your local acces number
and the 2-digit speed dial number.
You can always save the TEL3 Advantage Access Number in your speed dial and
enter your destination number at the tone. Even better, save the Access Number
followed by the pause button and then program 011 and your international number
for one touch dialing.
No, you will not get a busy signal when you call the TEL3Advantage Access
Number. We have a state-of-the-art digital switching system that will recognize
your phone and automatically gives you a dial tone whenever you call.
No, with TEL3Advantage FLEX Plan there are no PINS and no hassles in placing
a call. We recognize our up to 10 customer’s phone numbers when they
call the TEL3Advantage Access Number.
Through online account management (CUSTOMER
LOGIN) you get:
-
Speed Dial Numbers: Program up to 99 telephone numbers you dial the most.
-
Instant Access Numbers: Program up to 10 telephone numbers that you dial from
the most.
-
Set up Monthly Recharge and Account Limits
-
Set up multiple accounts or sub-accounts under one credit card
-
View detailed call logs for every phone call made on your TEL3Advantage.com
service.
-
Verify your credit card charges: View and verify all the transactions that have
been made on your credit card.
-
Change your Credit Card Information
-
Change your PIN Number
Upon sign up, you set your account to either take advantage of our automatic
recharge option or to manually recharge your account on-line or over the phone
whenever you please.
Automatic recharge allows you to automatically add minutes to your account, so
you never have an interruption of service. Your account will conveniently
replenish itself to the initial sign up amount when your account balance drops
down to $3.00.
Please contact our Customer Service Team at 1-800-330-6897 whenever you have
questions or experience difficulty. We are available to assist 7 days a week,
from 9am E.S.T. until 6pm E.S.T.
Yes. You can use TEL3Advantage FLEX Plan from any phone or carrier from within
the U.S.
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